As we continue to see the staffing needs of the mortgage industry shift, it is critical for mortgage professionals to distinguish themselves when applying for new jobs.
First, you should demonstrate your knowledge of current trends and industry developments. Stay updated on the latest regulatory changes, technological advancements, and other trends relevant in your area of expertise. This shows that while you may have been out of work, you are still plugged in to this industry and will not miss a step.
Second, technology continues to be a critical component of our industry. Employers are increasingly seeking professionals who can leverage technology to enhance customer experiences as well as streamline processes and drive efficiency to reduce costs. Highlight your proficiency in relevant software applications, data analytics tools, and digital platforms. Familiarity with loan origination systems, customer relationship management (CRM) software, and automation tools will set you apart from other candidates. Additionally, emphasize any experience you have integrating technology into your previous roles and the positive impact it had on productivity or customer satisfaction.
Lastly, while technical expertise is important, you must also be able to showcase soft skills to excel in most roles today. We continue to see a strong emphasis on effective communication, empathy, adaptability, and problem-solving abilities. Demonstrate your ability to communicate clearly and concisely, both in written and verbal forms. Highlight instances where you successfully resolved conflicts, provided exceptional customer service, or collaborated effectively within a team. These soft skills will showcase your ability to build strong relationships with clients, colleagues, and stakeholders.
As I mentioned last week, The Time Is Now to prepare to find your next role. Don’t wait.
Mo Oursler, CMB
Executive Vice President, Mortgage Career Exchange
Mo Oursler is an established mortgage leader who has served in wide range of executive roles in operations, originations, credit risk, capital markets, university training, and leadership development.
For more, visit Mortgage Career Exchange: mortgagecareerexchange.com